Privacy Policy

This Privacy Policy describes how hh99 ("we", "us", or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") who access or use the hh99 platform, including our website, mobile interface, and related services available at hh99.bar. By using our platform, you agree to the terms set out in this policy.

We are committed to handling your personal data responsibly and transparently, in accordance with applicable data protection standards. Our platform is intended for adults aged 21 and above residing in Bangladesh. We do not knowingly collect data from individuals below this age.

1. Information We Collect

When you register, use, or interact with the hh99 platform, we may collect the following categories of personal and non-personal information. This data is used solely to deliver, improve, and secure the services we provide to players in Bangladesh.

Personal Information You Provide

We collect information that you voluntarily submit when creating or managing your hh99 account, or when you contact our support team. This includes:

• Full name and date of birth (for age verification — 21+ only)
• Email address and mobile phone number
• Residential address (city/district within Bangladesh, e.g. Dhaka, Chittagong, Sylhet)
• Payment account identifiers (bKash, Nagad, or Rocket mobile wallet numbers)
• Government-issued ID details, where required for KYC verification

Information Collected Automatically

When you browse or use the hh99 platform, certain technical and behavioral data is collected automatically via cookies and standard logging mechanisms:

• IP address, device type, operating system, and browser information
• Pages visited, session duration, and clickstream data within the hh99 platform
• Transaction history, game play activity, deposit and withdrawal records

2. How We Use Your Information

The personal information we collect is used for specific, lawful purposes directly related to providing you with a safe, enjoyable, and compliant gaming experience on the hh99 platform. Specifically, we use your data to:

• Create, verify, and manage your hh99 player account securely
• Process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods
• Verify your identity and age (21+) in compliance with responsible gaming standards
• Provide personalized customer support and respond to your enquiries
• Detect, investigate, and prevent fraudulent activity, unauthorized access, and other security threats
• Improve platform performance, game offerings, and user experience based on anonymized usage data

3. How We Share Your Information

hh99 does not sell, rent, or trade your personal information. We may share limited data only in the following strictly controlled circumstances:

• Trusted service providers — including payment processors (bKash, Nagad, Rocket), IT infrastructure partners, and fraud prevention specialists — who are contractually bound to protect your data and use it solely to deliver services on our behalf
• Legal or regulatory authorities, where we are required by law to disclose information in connection with lawful requests, court orders, or compliance obligations
• Business successors in the event of a merger, acquisition, or sale of platform assets, subject to equivalent data protection obligations

In all cases, any sharing of data is conducted under strict confidentiality agreements and limited to the minimum information necessary for the specified purpose.

4. Cookies and Tracking Technologies

hh99 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small data file stored on your device that helps us recognize you across sessions and deliver a consistent experience.

Types of Cookies We Use

We use essential cookies (required for login sessions and platform security), functional cookies (to remember your preferences such as language), and analytical cookies (anonymized data to understand how users navigate our platform). We do not use advertising or cross-site tracking cookies.

Managing Your Cookie Preferences

You can control or delete cookies through your device browser settings at any time. Please note that disabling essential cookies may affect the functionality of the hh99 platform, including your ability to log in and access your account.

5. Data Retention

We retain your personal information for as long as your hh99 account remains active, or as long as is necessary to fulfil the purposes described in this policy — including resolving disputes, enforcing our terms, and complying with legal obligations.

Once your data is no longer required, we will securely delete or anonymize it in accordance with our internal data management procedures. Transaction and payment records may be retained for longer periods where required by applicable financial or legal regulations.

6. Your Rights and Choices

As a user of the hh99 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address provided at the bottom of this page.

• Right of access — you may request a copy of the personal information we hold about you
• Right to rectification — you may request that inaccurate or incomplete data be corrected
• Right to erasure — subject to legal retention obligations, you may request deletion of your personal data
• Right to restrict processing — you may ask us to limit how we use your data in specific circumstances
• Right to data portability — where technically feasible, you may request your data in a structured, machine-readable format

We aim to respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and we will notify you accordingly.

7. Security of Your Information

hh99 employs a range of technical and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data in transit, access controls limiting who within our organization can view sensitive data, and regular security assessments of our platform infrastructure.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your hh99 account and to contact our support team immediately if you suspect any unauthorized activity on your account.

8. Third-Party Services and Links

The hh99 platform is powered by game content and technology from leading global providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process certain technical data (such as game session data) as part of delivering their services. Each provider operates under their own privacy and data protection frameworks, which we carefully evaluate before entering into any partnership agreement.

hh99 is not responsible for the privacy practices of third-party providers or any external websites that may be referenced in promotional materials or provider content. We encourage you to review the privacy policies of any third-party services you interact with.

9. Children's Privacy

The hh99 platform is strictly intended for adults aged 21 and above. We do not knowingly collect, solicit, or process personal information from any person under the age of 21. If we become aware that we have inadvertently collected personal data from an underage individual, we will delete that information promptly and close the associated account. If you believe that a minor has registered on our platform, please notify us immediately at [email protected].

10. Changes to This Privacy Policy

hh99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or through a prominent notice on the platform.

Your continued use of the hh99 platform following the posting of any updated Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.