Responsible Gaming at hh99

We believe gaming should be enjoyable, safe, and always within your control. Our tools and guidelines help every player in Bangladesh stay on the right side of the fun.

Our Commitment to You

At hh99, we are committed to providing a safe, fair, and transparent gaming environment for every player across Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar. Gambling is a form of entertainment, and we want to ensure it remains exactly that: entertainment. We provide a suite of practical tools so you can set personal boundaries, take breaks whenever you need, and access support without any judgment.

hh99 strictly enforces a 21+ age policy. All players must be 21 years or older to register and play. We use industry-standard verification processes to confirm player ages and protect minors from accessing gambling services. Responsible gaming is not an afterthought — it is built into the foundation of everything we do.

🔞 21+ only. This platform is for adults aged 21 and above.

Responsible Gaming Tools

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Deposit Limits

Set daily, weekly, or monthly deposit limits to keep spending within your budget.

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Time-Out Feature

Take a short break of 24 hours, 7 days, or up to 30 days with a single tap.

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Self-Exclusion

Request a longer self-exclusion period — from 3 months to permanent — if you need a full break.

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Account Lock

Temporarily lock your account instantly via our support team to pause all activity.

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Session Tracking

Review your play history and session duration anytime from your account dashboard.

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Support Access

Reach our trained support team 24/7 via email for guidance without judgment.

Warning Signs of Problem Gambling

If any of the following sound familiar, it may be time to use our tools or speak to someone. Recognizing the signs early makes a real difference.

Gambling more than you can afford to lose, or chasing losses to win back money
Feeling anxious, irritable, or restless when you are not gambling
Neglecting work, family, or social responsibilities because of gambling
Borrowing money or selling possessions to fund gambling sessions
Using gambling as a way to escape problems, stress, or negative emotions
Lying to friends or family about how much time or money is spent on gambling

How to Set Your Limits on hh99

Taking control of your gaming is straightforward. Follow these steps to put protective limits in place on your hh99 account today.

Log in to your hh99 account using your registered credentials.
Go to Account Settings and select the Responsible Gaming section.
Choose your preferred limit type: deposit limit, loss limit, session time reminder, or time-out.
Confirm your selection. Limits take effect immediately. If you need further help, contact our support team at [email protected].

Self-Exclusion: A Full Stop When You Need It

Self-exclusion is the most powerful tool we offer. When you choose self-exclusion, hh99 will immediately block access to your account for the duration you select — no loopholes, no exceptions. During a self-exclusion period, you will not receive any promotional communications, bonus offers, or marketing emails from hh99. This is our commitment to your wellbeing above our business interests.

Available self-exclusion periods at hh99: 3 months, 6 months, 1 year, 3 years, or permanent. To activate self-exclusion, send a request to our support team. We process all self-exclusion requests within 24 hours. There is no charge for using this service.

Keep It Fun: Our Golden Rules

Only gamble with money you can genuinely afford to lose. Never gamble to recover losses — the house edge means this strategy never works in the long run. Set a time limit before you start each session and stick to it. Take regular breaks, especially during live dealer or cricket betting sessions. Gambling should be one small part of a balanced life — not the centre of it.

Struggling? You Are Not Alone.

If gambling is causing stress, financial difficulty, or strain on your relationships, please reach out. Speaking to our support team or a trusted friend, family member, or counsellor is a sign of strength — not weakness. hh99 takes problem gambling seriously and will always prioritise your wellbeing. Help is always available.

Frequently Asked Questions

What is the minimum age to play on hh99?

You must be 21 years of age or older to register and play on hh99. We verify player ages during the account registration process, and any account found to belong to a person under 21 will be immediately suspended and any balance refunded.

How do I set a deposit limit on my hh99 account?

Log in to your hh99 account and navigate to the Account Settings section. Under Responsible Gaming, you will find options to set daily, weekly, and monthly deposit limits. Limits take effect immediately and can only be reduced further — not increased — until a mandatory cooling-off period expires.

How does self-exclusion work at hh99?

Self-exclusion allows you to voluntarily block yourself from accessing your hh99 account for a defined period — from 3 months up to a permanent exclusion. Once activated, the exclusion cannot be reversed before the chosen period ends. To request self-exclusion, contact our support team at [email protected].

Can I take a short break without permanently closing my account?

Yes. Our Time-Out feature lets you pause your account for 24 hours, 7 days, or 30 days. During this period you cannot log in, place bets, or make deposits. Your account and balance are preserved and you can return after the time-out period ends. Contact support to activate a time-out.

Need Help? Contact Our Support Team

Our responsible gaming support team is available 24/7. Whether you want to set limits, request self-exclusion, or simply talk about how you are feeling, we are here for you. All conversations are confidential.

Email us at: [email protected]

Ready to Play Responsibly?

Browse our games and enjoy the entertainment hh99 has to offer — all within your personal limits. Remember: the best session is one you enjoy and remember for the right reasons.